Read our commonly asked questions
You can track your shipment by entering the tracking number provided to you at the time of booking in the "Track Shipment" section of our website. If you encounter any issues with tracking, feel free to contact our customer support team for assistance.
We offer both express and standard delivery options to suit your needs. Our express delivery service ensures swift transportation for urgent shipments, while our standard delivery service provides cost-effective transit times for non-urgent parcels.
To request a pickup for your parcel, simply schedule a pickup through our website or contact our customer support team to arrange a convenient pickup time and location.
We accept various payment methods, including credit/debit cards, net banking, and cash on delivery (COD), depending on the service and location. Please refer to our website or contact us for more information on payment options available in your area.
At the moment, Phenixcourier provides domestic shipping services within India. However, we are working on expanding our services to include international shipping in the future.
In the rare event that your parcel is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation and work to resolve the issue as quickly as possible.
You can reach our customer support team by emailing us at info@phenixcourier.com. Our team is available during business hours to assist you with any inquiries or concerns.
Depending on the status of your shipment, changes or cancellations may be possible. Please contact our customer support team as soon as possible to discuss your options and any applicable fees.